THE WEBSITE AND SERVICES OFFERED BY TBG ONLINE SERVICES PVT. LTD. (“TBG”). THIS
AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE
WEBSITE AT www.tbgbridalstore.com (THE “SITE”) AND ALL SERVICES PROVIDED BY TBG ON
By using the Site in any manner, including but not limited to visiting or browsing the Site, you (the
“user” ) agree to be bound by this Agreement, including those additional terms and
conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to
all users of the Site, including without limitation users who are vendors, customers, merchants,
contributors of content, information and other materials or services on the Site.
Membership Eligibility and Registration
TBG’s services are available only to, and may only be used by, individuals who are 18 years and older
who can form legally binding contracts under applicable law. You represent and warrant that you
are at least 18 years old and that all registration information you submit is accurate and truthful.
TBG may, in its sole discretion, refuse to offer access or use of the Site to any person or entity
and change its eligibility criteria at any time. This provision is void where prohibited by law and the
right to access the Site is revoked in such jurisdictions. Individuals under the age of 18 must at all
times use TBG’s services only in conjunction with and under the supervision of a parent or legal
guardian who is at least 18 years of age. In these cases, the adult is the user and is responsible for
any and all activities.
You must keep your account information up-to-date and accurate at all times, including a valid
email address. You must use every effort to keep your password safe and should not disclose it to
any other person. You shall not transfer or sell your User Name to any other person.
TBG’s services are not available to temporarily or indefinitely suspended TBG members. TBG
reserves the right, in TBG’s sole discretion, to cancel unconfirmed or inactive accounts. TBG reserves
the right to refuse service to anyone, for any reason, at any time.
Fees and billing
Our fees and sales commission are described in our Fees Policy. Changes to the Fees Policy and the
fees for TBG’s services are effective after TBG provides you with at least fifteen (15) days’ notice by
posting the changes on the Site. However, TBG may choose to temporarily change the Fees Policy
and the fees for TBG’s services for promotional events (for example, free listing days); such changes
are effective when TBG posts the temporary promotional event on the Site. Unless otherwise
stated, all fees are quoted in Indian Rupees (INR).
VAT and other taxes
The seller is solely responsible for the payment of VAT and other taxes applicable to the seller. The
seller should take care of including this in the product price and must not charge the buyer tax
above and over the listed product price. Wherever the sale of a product needs a special
government permit or any other documentations as applicable (in case of a b2b shipping to specific
states, etc) the seller shall take the responsibility to obtain the same.
Listing and Selling
Registered users of tbgbridalstore.com can create their personal shop on tbgbridalstore.com.
All items and offers of a user will be listed in this shop. TBG is an exclusive marketplace for designer
items. If your products don’t fit into these, you may not be allowed to open a shop at TBG, unless
the management accepts to treat you as an exception. Sellers are solely responsible for all items
listed in their shop and for the compliance with legal regulations. Information provided by you in
the course of setting up a shop shall be true, accurate and complete. You are obliged to update this
data as necessary and to always provide up-to-date information.
All products listed on TBG must have a price greater than INR 300. Products cheaper than INR 300
will not be accepted for listing.
By listing an item on the Site you warrant that you and all aspects of the item comply with TBG’s
published policies. You also warrant that you may legally sell the item. You must accurately describe
your item and all terms of sale in your TBG shop. Your listings may only include text descriptions,
graphics, pictures and other content relevant to the sale of that item. All items must be listed in an
appropriate category. Each listing must accurately and completely describe the item/items for sale
in that listing
Listed items represent a binding offer at the set price to other users who comply with the conditions
specified in the offer. The contract of purchase is formed when a user complies with the conditions
specified in the offer and completes the checkout process. All sales are binding. The seller is
obligated to ship the order in a prompt manner once the buyer has completed the transaction on
TBG. The buyer is obligated to deliver appropriate payment for items purchased, unless there is an
All sellers are urged to outline shop policies for their TBG shop. These policies may include, for
example, shipping, returns and selling policies. Sellers must create reasonable policies in good faith
and must abide by such policies. All shop policies must comply with TBG’s site-wide policies. Sellers
are responsible for enforcing their own reasonable shop policies. TBG reserves the right to request
that a seller modify a shop policy
Offers & Promotions:
By listing an item on TBG, you give TBG the right to use images for marketing and promotional
You are responsible for ensuring that you have the right to use all content on your listing and that
TBG has the right to host it on our servers. All content may only refer to the items listed on TBG and
may not advertise goods not listed on tbgbridalstore.com. All information relevant to the
purchase decision must be true, accurate and complete. All information related to payment,
delivery and delivery time must be complete. As a business person offering goods and services to
consumers you are obligated to give all necessary information regarding consumer protection as
required by law and to detail legal disclaimer rights if required by law. TBG reserves the right to
un-list and delete items if an item infringes legal regulations, these Terms & Conditions or the
principle and rules of tbgbridalstore.com.
By purchasing an item you agree to be bound by the conditions of sale included in the item’s
description provided that those conditions of sale are not in breach of this User Agreement or
otherwise unlawful. TBG is not responsible for the side effects one might endure by the use of the
products sold at TBG. TBG takes all steps to ensure that the seller is genuine but cannot guarantee
the quality, safety or legality of any aspect of the items listed or the accuracy of the listings.
TBG reserves the sole right to accept or deny refunds and will act reasonably in the common
interest of both parties involved. Purchases are only retractable in exceptional circumstances, such
as when the seller materially changes the item’s description after a purchase has been made, a clear
typographical error is made, or if a seller defaults in any way with the product listed or in the
delivery of the same.
Minimum Order Limit: We have a minimum order limit of INR 5000 for all international shipments.
When do I have to ship internationally?
If an order is placed that consists only of items from your boutique, then you are expected to ship this product
internationally. This order will be minimum INR 5000 and the shipping cost charged from the buyer will be
forwarded as is to you. The shipping cost that we charge the buyer is Rs. 500 for the first 500 gms and Rs. 200
for every 500 gms on wards. Any cost apart from this will have to be borne by the seller. Once shipped, the
seller must provide TBG with the tracking information. Expected delivery time of international shipments
should be within 10 days.
When does TBG Ship internationally?
We ship products internationally whenever the order consists of items from multiple designers. We provide
this service so that your items can be clubbed with other items and shipped together. This enables international
purchase of items with low product price from your boutique. In such cases, we bear the cost of International
Shipping. Sellers have to bear the cost of shipping locally to our office in chennai.
Liability of the shipment
tbgbridalstore.com assumes no liability in cases of damage of goods transported internationally. While we
ensure utmost care in packaging and delivery, the cases where products suffer unintended damage would not
be the responsibility of tbgbridalstore.com. All product cost for this would be covered by the seller as
refund to the buyer.
To minimize the impact of the damage, we recommend the sellers to provide easy fix tools that can quickly
repair common damages. Like in the case of imitation jewellery, spare beads, stones and pearls along with
fevicol/araldite can be sent along with the package. If the damage is minor, then fixes can be easily done and
we avoid incurring losses.
In cases where expensive items are damaged and needs to be brought back to India for repair or
salvage, the seller will bear the cost of return shipping to India. If multiple items are being brought back
for multiple sellers, then the return shipping cost would be equally divided among the sellers. Any
arbitration in this matter is the sole right of tbgbridalstore.com
We do not accept returns on international orders for items priced less than 2000 INR
For products priced higher than 2000INR, the buyer can return the package to us, provided they cover the
return shipping cost.
The credit that the buyer gets for this would be equal to the product price and it can be used to purchase
another product or can be refunded to the buyer. The shipping cost paid for the initial shipment to the buyer’s
country will not be refunded back to the buyer.
Important Note – Tag your products with the Product ID as assigned by TBG. You can
find this on the product listing and also in the invoice. Tag your entire package with the
Order Number and Customer Name, so that we know which products belong to which
order. Without this, we do not accept responsibility for any mismatch of products to
You are prohibited from engaging in selling or buying of the items listed in the Prohibited Items list.
All activities of users while using tbgbridalstore.com or any service provided by TBG shall be in
accordance with legal regulations. Content provided by users on tbgbridalstore.com shall not
infringe legal regulations or these Terms & Conditions. Your information and your activities must
be false, inaccurate or misleading;
be offensive or menacing, abusive, defamatory;
be obscene, indecent or contain child pornography;
infringe any third party’s copyright, patent, trade mark, trade secret or other proprietary rights or
rights of publicity or privacy;
be fraudulent or involve the sale of counterfeit or stolen items;
be in breach of any applicable laws or regulations (including, but not limited to, laws governing
export control, consumer protection, unfair competition, anti- discrimination, false advertising);
copy, reproduce, modify, create derivative works from, distribute or publicly display any content
(except for your information) from tbgbridalstore.com without the prior expressed written
permission of TBG and the appropriate third party, as applicable.
create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other sellers
link directly or indirectly to or include descriptions of goods or services that are prohibited under
these Terms & Conditions ;
Violate this Agreement or any other TBG policy or guidelines, or any applicable law, statute,
ordinance or regulation.
add a TBG employee or a TBG user, even a user who has purchased an item from you, to your mail
list (email or physical mail) without their express consent after adequate disclosure;
contain any computer viruses, macro viruses, trojan horses, worms or anything else designed to
interfere with, interrupt or disrupt the normal operating procedures of a computer or to
surreptitiously intercept, access without authority or expropriate any system, data or personal
cause the Site to be interrupted, damaged, rendered less efficient or such that the effectiveness or
functionality of tbgbridalstore.com is in any way impaired
not use any robot, spider, scraper or other automated means to access the Site for any purpose
without our express written permission
be defamatory, trade libelous, unlawfully threatening, unlawfully harassing, impersonate or
intimidate any person (including TBG staff or other users), or falsely state or otherwise misrepresent
your affiliation with any person, through for example, the use of similar email address, nicknames,
or creation of false account(s) or any other method or device
be obscene or contain pornography
host images not part of a listing
You must not list any item on tbgbridalstore.com (or complete any transaction initiated using
tbgbridalstore.com) that, by paying to us the listing fee or the final value fee, could cause us to
violate any applicable law or our items policy. To enable TBG to use your information, you grant us a
non-exclusive, world-wide, perpetual, irrevocable, royalty-free, sub licensable (through multiple
tiers) license to exercise the copyright, trade mark, publicity, and database rights you have in your
Information, in any media now known or not currently known. You also waive all moral rights you
have in your information to the fullest extent permitted by law. The license described above shall
terminate upon termination or cancellation of this User Agreement by either party.
TBG reserves the right to cancel this User Agreement at any time and for any reason with a notice
period of 7 days. Suspended users are not permitted to use tbgbridalstore.com and to create a
new user account. You can cancel the User Agreement at any time in writing to TBG Online Services,
D2, Triumph flats, Arumbakkam, Chennai-106 or to email@example.com
Liability & Warranty
IN NO EVENT SHALL TBG, AND (AS APPLICABLE) TBG’S SUBSIDIARIES, OFFICERS, DIRECTORS,
EMPLOYEES OR TBG’S SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT,
INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING
OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE
OF THE SITE, TBG’S SERVICES, OR THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, LOST
PROFITS, BODILY INJURY, EMOTIONAL DISTRESS, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES. TBG’S LIABILITY, AND (AS APPLICABLE) THE LIABILITY OF TBG’S SUBSIDIARIES, OFFICERS,
DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS
LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO TBG IN THE 12 MONTHS PRIOR
TO THE ACTION GIVING RISE TO LIABILITY, AND (B) INR 1000. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
TBG is not liable for contracts formed between users of tbgbridalstore.com. TBG is not liable for
information on tbgbridalstore.com provided by its users. We claim no intellectual property rights
over the material provided by users of tbgbridalstore.com.
TBG does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may
be interfered with by numerous factors outside TBG’s control.
YOU AGREE TO INDEMNIFY AND HOLD TBG AND (AS APPLICABLE) TBG’S PARENT, SUBSIDIARIES,
AFFILIATES, OFFICERS, DIRECTORS, AGENTS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR
DEMAND, INCLUDING REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD PARTY DUE TO OR
ARISING OUT OF YOUR BREACH OF THIS AGREEMENT OR THE DOCUMENTS IT INCORPORATES BY
REFERENCE, OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD PARTY
Except as explicitly stated otherwise, any notices to TBG shall be given by certified mail, postage
prepaid and return receipt requested to TBG Online Shop, D2, Triumph flats, Arumbakkam, Chennai-106, and any notices to you shall be given to you via the email address you provide to
tbgbridalstore.com during the registration process. In such case, notice shall be deemed given 3
days after the date of mailing. Notice shall be deemed given 24 hours after email is sent, unless the
sending party is notified that the email address is invalid. Alternatively, we may give you notice by
certified mail, postage prepaid and return receipt requested, to the address provided to
tbgbridalstore.com during the registration process. In such cases, notice shall be deemed given 3
days after the date of mailing.
We, our subsidiaries, officers, directors, employees and our suppliers provide the Site and the
Services on an “as is” basis and without any warranty or condition, express, implied or statutory. We
do not guarantee and do not promise any specific results from use of the Site and/or the Services. If
any provision of this User Agreement is held to be invalid or unenforceable, such provision shall be
struck out and the remaining provisions shall be enforceable. We reserve the right to alter these
Terms & Conditions at any time. If the alterations constitute a material change to the Terms &
Conditions, we will notify you via email according to the preference expressed on your account.
What constitutes a “material change” will be determined at our sole discretion, in good faith and
using common sense and reasonable judgment. You agree that this User Agreement and all
incorporated agreements may be automatically assigned by TBG, in our sole discretion, to a third
party in the event of a merger or acquisition or any other event. You and TBG are independent
contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee
relationship is intended or created by this User Agreement. Headings are for reference purposes
only and in no way define, limit, construe or describe the scope or extent of such section. Our
failure to act with respect to a breach by you or others does not waive our right to act with respect
to subsequent or similar breaches. This User Agreement sets forth the entire understanding and
agreement between us with respect to its subject matter. No oral explanation or oral information
given by any party shall alter the interpretation of this User Agreement. This Agreement will prevail
over any conditions of sale imposed by a seller. Our Fees Policy is incorporated in this User
Agreement by reference. The fees policy may be amended from time to time and material changes
will be posted on the Site and sent to you at your registered email address.
TBG is not responsible for any of the content shared on Facebook, social media and the website. All of TBG’s photos and videos are sourced from different artists and vendors and designers and are used by TBG for marketing purposes. The owners of the photo are asked to share the picture only after prior permission from the copyright holder. TBG is not liable in case of objectionable content. In case of unintended offense, kindly contact and report the issue to TBG, and we will be happy to comply with your request.